You may make your reservation on our website www.travelrecommends.com with the following steps:
1. Fill in the reservation form with your travel details and personal particulars.
2. Make payment.
3. An order confirmation email with your booking details will be sent to your email address.
Note: We do not have hidden costs. Last minute booking through our call centre and walk-ins at our counters will incur a RM20 processing fee.
While making your reservation online, you are able to choose Self-Collection or Self-Return at any Travel Recommends booth located in Malaysia. Please refer to Locate Us for our pick up location addresses.
For self-collection you may pick up 2 to 3 days before the activation date reserved.
Courier Delivery Nationwide: Please expect courier delivery of Travel Wifi will take 2-3 days for West Malaysia and 5-10 days for East Malaysia before placing the order.
Please contact us for arrangement if require earlier collection and is subject to availability. Express delivery will require additional charges.
For returns, kindly contact our customer service to arrange a pick-up of the device from you.
The courier charges will be reflected in your cart before you check-out.
For last minute bookings, please contact us to check availability. Kindly note that last minute bookings will incur a processing fee per order.
Yes. The following packages support coverage in multiple countries:?
Note: If you choose only a single country, the TravelWifi Router provided supports connectivity in that specific country only. For instance, the TravelWiFi router rented for Singapore is not suitable for use in Hong Kong.
Only countries listed on the website are available for TravelWifi Router rental.
Travel Recommends is working to expand our TravelWiFi coverage in more countries to serve you better.
Please contact us to check with us.
The fee is based on the number of days travelled. You pay for the rental of the router instead of data consumption.
For instance, if your travel dates are from 1st of Jan to 7th of Jan, you are charged with 7 days of rental.
Yes, a deposit of RM100 per device will be collected upon payment and refunded 7 working days after the TravelWifi Router is successfully returned.
It’s very simple! Kindly see the following instructions:
1. Turn off mobile data on your smart devices to avoid costly roaming charges.
2. Turn off automatic notification updates to prevent excessive data consumption.
3. Enable the WiFi function on your smart device.
4. Switch on the TravelWifi Router.
5. Search for the TravelWifi Router SSID and select the network name on your smart device.
6. Enter the password indicated on the TravelWiFi Router into your smart device.
7. Walla! You’re now connected with #TravelWiFi!
Yes. A user manual is enclosed in every TravelWifi Router pack to guide you. Alternatively, you may contact our technical support team via Whatsapp @+6016-9808017 to assist you further.
The average lifespan of a fully-charged up TravelWiFi Router ranges between 6 to 12 hours. This is an estimation as the battery life depends on the number of smart devices connected to the router, data consumption and the condition of the mobile signal.
The network range is approximately 10 metres in radius without any obstacles.
Yes. As long as the devices are Wi-Fi enabled, it can be connected to the TravelWiFi Router.
4G refers to the connection speed that is being transmitted when the user is accessing the internet. Speed and connectivity varies across different device models and telecommunication network of the country you are travelling to.
If you experience any connectivity issues, please try restarting the router.
If the connectivity problem persists, please contact us immediately for a logged troubleshooting case. Please take a photo of the router and contact our WhatsApp technical helpline at +6016-9808017 (9am to 9pm) to promptly escalate the matter and provide further assistance.
Late Return Penalty:
A late fee RM30 per day will be imposed from the third day of the end of the indicated return date of the rental period for all Asia countries.
A late fee RM30 per day will be imposed from the third day, after the end of the indicated return date of the rental period for all non-Asia countries.
For example, your indicated return date is 5th of Nov. If you return it on the 6th & 7th of Nov, you will not be charged a late penalty fee. You will only be charged from the 8th of Nov onwards.
Cancellation:
Any cancellation of TravelWiFi booking will incur a cancellation fee of RM50 per device.
Accidental Loss:
The charges for loss or damage are as follows:
Note: If you have purchased the insurance of , you need not pay the penalty charge of cancellations, loss or damages to accessories and *TravelWiFi Router.
*Must be accompanied with police report as proof of loss.
If you do lose the TravelWiFi Router, please make a police report in the country where you lost it and present the report to us as proof of loss when you are back in .
In the event where there are technical issues with the TravelWifi Router or is unusable, kindly contact us so we may check on the device condition and data usage. On a case-by-case basis after a data usage review, we will offer a service-guarantee compensation to our valued customer, or refund the Wifi rental cost based on the number of days it was unusable.
Depending on the routers provided for your booking, you can connect up to 5 or 6 devices (base on the router type and model). However, please take note that the more devices you connect to a single router, the more data it will consume and the faster you will hit the maximum speed.
Should you be expecting to share the router with more devices, we recommend you to opt for a high data plan to avoid slowing down of speed.
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