FAQ

How do I reserve a TravelWiFi Router?

You may make your reservation on our website www.travelrecommends.com with the following steps:

1. Fill in the reservation form with your travel details and personal particulars.

2. Make payment.

3. An order confirmation email with your booking details will be sent to your email address.

Note: We do not have hidden costs. Kindly note that a processing fee of RM7 per booking will be collected and is non-refundable. Last minute booking through our call centre and walk-ins at our counters will incur a RM10 processing fee.

How do I collect and return the TravelWiFi Router?

While making your reservation online, you are able to choose Self-Collection or Self-Return at any Travel Recommends booth located in Malaysia. Please refer to Locate Us for our pick up location addresses.

Courier Delivery Nationwide: Your TravelWifi Router will reach you at least one working day before your indicated departure date.

For example, if the indicated departure date is 2nd of September, the device will reach your indicated mailing address latest by 1st of September. For returns, our courier delivery partner will contact you directly to arrange a pick-up of the device from you.

The courier charges will be reflected in your cart before you check-out.

Berapa lama masa berlaku Kartu SIM prabayar?

Masa berlaku Kartu SIM berbeda antara satu dan lainnya, berkisar mulai 5 hari hingga 180 hari. Hampir semua jenis Kartu SIM dapat Anda lakukan pengisian saldo tambahan untuk memperpanjang masa berlakunya.

I am travelling to more than one country. Can the TravelWiFi support multiple countries?

Yes. The following packages support coverage in multiple countries:

  • North Asia: China, Hong Kong, Taiwan, Japan, Korea, Macao
  • Greater China: China, Hong Kong, Taiwan, Macao
  • Hong Kong & Macao
  • Japan & South Korea
  • South East Asia: Cambodia, Thailand, Vietnam, Indonesia, Malaysia, Singapore, Philippines
  • Asia Package: China, Hong Kong, Taiwan, Japan, Korea, Macao, Cambodia, Thailand, Vietnam, Indonesia, Malaysia, Singapore, Philippines
  • Australia & New Zealand
  • Europe: Albania, Austria, Belarus, Belgium, Bosnia And Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Gibraltar, Greece, Holland, Hungary, Iceland, Ireland, Italy & the Vatican, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Norway, Poland, Portugal, Republic of Montenegro, Romania, Russia, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine, United Kingdom
  • North America: USA, Canada, Mexico
  • South America / Latin America
  • Africa
  • Middle East
  • Worldwide Package

Note: If you choose only a single country, the TravelWifi Router provided supports connectivity in that specific country only. For instance, the TravelWiFi router rented for Singapore is not suitable for use in Hong Kong.

Is it possible to rent a TravelWiFi for the countries that are not listed on the website?

Only countries listed on the website are available for TravelWifi Router rental.
Travel Recommends is working to expand our TravelWiFi coverage in more countries to serve you better.

Please contact us to check with us.

How is the rental fee calculated for the TravelWifi Router?

The fee is based on the number of days travelled. You pay for the rental of the router instead of data consumption.

For instance, if your travel dates are from 1st of Jan to 7th of Jan, you are charged with 7 days of rental.

A processing fee of RM7 will be collected per booking as well.

Is there any deposit required?

Yes, a deposit of  RM200 per device will be collected upon payment and refunded 7 working days after the TravelWifi Router is successfully returned.

How do I start using the TravelWiFi Router when I am abroad?

It’s very simple! Kindly see the following instructions:

1. Turn off mobile data on your smart devices to avoid costly roaming charges.
2. Turn off automatic notification updates to prevent excessive data consumption.
3. Enable the WiFi function on your smart device.
4. Switch on the TravelWifi Router.
5. Search for the TravelWifi Router SSID and select the network name on your smart device.
6. Enter the password indicated on the TravelWiFi Router into your smart device.
7. Walla! You’re now connected with #TravelWiFi!


*Note: Smart device refers to mobile phones, tablets, laptops etc.
Is there a user guide on how to use the Travel WiFi Router?

Yes. A user manual is enclosed in every TravelWifi Router pack to guide you. Alternatively, you may contact our technical support team via Whatsapp @+60 10-394 6177 to assist you further. 

What is the battery life of a fully charged-up TravelWiFi Router?

The average lifespan of a fully-charged up TravelWiFi Router ranges between 6 to 12 hours. This is an estimation as the battery life depends on the number of smart devices connected to the router, data consumption and the condition of the mobile signal.

What is the router's network range?

The network range is approximately 10 metres in radius without any obstacles.

Can a non-4G mobile device be used on the 4G router?

Yes. As long as the devices are Wi-Fi enabled, it can be connected to the TravelWiFi Router.

4G refers to the connection speed that is being transmitted when the user is accessing the internet. Speed and connectivity varies across different device models and telecommunication network of the country you are travelling to.

If there are issues with the TravelWiFi Router, can I troubleshoot it?

Methods to troubleshoot:

 

  • Try to restart the TravelWiFi Router or reset it by long pressing the “reset” button at the corner of the router.
  • Alternatively, try to re-insert the SIM card and restart the TravelWiFi! router again.

 

If the problem persists, please take a photo of the router and countact our Whatsapp technical helpline at +62 815-8623-0854 (9am to 6pm) indicating the issue.

Are there any penalty charges?

Late Return Penalty:
A late fee of day will be imposed from the second day of the end of the indicated return date of the rental period for all Asia countries.

A late fee of day will be imposed from the second day, after the end of the indicated return date of the rental period for all non-Asia countries.

For example, your indicated return date is 5th of Nov. If you return it on the 6th of Nov, you will not be charged a late penalty fee. You will only be charged from the 7th of Nov onwards.

Cancellation:
Any cancellation of TravelWiFi booking will incur a cancellation fee of per device.

Accidental Loss:
The charges for loss or damage are as follows:

  • WiFi Router and SIM card: RM600
  • Power Bank: RM80
  • Carrying case: RM50
  • Converting plug: RM50
  • Other Accessories: RM25


Note: If you have purchased the insurance of , you need not pay the penalty charge of cancellations, loss or damages to accessories and *TravelWiFi Router.


*Must be accompanied with police report as proof of loss.


If you do lose the TravelWiFi Router, please make a police report in the country where you lost it and present the report to us as proof of loss when you are back in .

What if the product or network has issues and I am unable to use it?

In the event where there are technical issues with the TravelWifi Router or is unusable, kindly contact us so we may check on the device condition and data usage. On a case-by-case basis after a data usage review, we will offer a service-guarantee compensation to our valued customer, or refund the Wifi rental cost based on the number of days it was unusable.

How do I reserve a TravelWiFi Router?

You may make your reservation on our website https://www.travelrecommends.com with the following steps:

 

1. Fill in the reservation form with your travel details and personal particulars.

2. Make payment

3. An order confirmation email with your booking details will be sent to your email address.

 

Note: We do not have hidden costs. Kindly note that a processing fee of RM7 per booking will be collected and is non-refundable. Last minute booking via our call centre and walk-ins at our counters will incur a RM10 processing fee.