FAQ

What are the benefits of having a prepaid SIM card?

Having a prepaid SIM card in a foreign land gives you the added advantage of staying connected to your loved ones back home. Depending on the SIM card, you can also get local data, easing the process of navigating the streets and making reservations at local establishments.

Do all prepaid SIM cards cover calls/texts/data?

Each SIM card has its own unique specifications and coverage. To ensure you are getting the best offer to suit your needs, kindly read the product description of each prepaid SIM card to find the most ideal SIM card for your travels.

What is the validity of the prepaid SIM card?

The validity period differs for each SIM, ranging from 5 days to 180 days. Most SIM cards are rechargeable to extend the validity.

Is unlimited calls/texts/data applicable to all prepaid SIM cards?

No. The package differs for each SIM. Certain SIM cards offer unlimited calls/texts/data while others may run on credit. Kindly refer to the Service Rates data table in the product description for information on credit consumption.

What is a Hybrid SIM card?

A hybrid SIM card is a combined double or triple-size cards with perforations in the appropriate sizes. This means that your hybrid SIM card can either be standard-sized or micro-sized.

What is a Nano SIM card?

A Nano SIM card measures 12.3 x 8.8 mm. Starting with the iPhone 5 in 2013, this size is used in iPhones and iPads, some Nokia, Motorola, and Sony phones among others.

What is a Micro SIM card?

A Micro SIM card measures 15 x 12 mm. Beginning with iPad and the iPhone 4 in 2010, this smaller size was introduced and is seen in most devices today.

How do I activate/use the prepaid SIM card?

All prepaid SIMs cards are extremely user friendly and only require inserting the SIM card into the mobile device to activate. There are a certain SIMs cards that require manual activation, as such, we would advise reading the product description beforehand to better understand the product.

Do I need to establish connectivity on my SIM?

Certain SIM cards require manual adjustment of your mobile device’s APN setting to get connected. Kindly refer to the instructions in the description panel to see if your desired SIM would require such action.

What happens if I run out of credit on my SIM?

Most SIM cards offer the option to top up credits to extend the validity of the SIM card. There are also add-on packages that can be purchased to suit different needs, e.g. data packages for more data allowance.

Please refer to the product description on top up methods and rates.

How do I buy the prepaid SIM card?

Once you have chosen your desired SIM card, simply indicate the quantity you would like, proceed to check out and indicate your particulars and payment details to finalize your order.

You will also be required to select a collection method before you make payment. Following which, you will receive a booking confirmation via email.

How many days in advance should I purchase the SIM card?

It is advisable to place your orders at least two (2) days in advance for us to facilitate your order.

Can I cancel my order?

Some products are non-refundable. Please contact us to find out if you can cancel your order.

Can I add additional SIM cards to my existing order?

Yes, you can continue shopping and add more products to your cart before checking out However, do note that once you have checked out and made payment, you will have to create a new order if you would like to add more products.

Can I change the type of SIM cards of my order?

If you have not checked out, you may return to edit your shopping cart. However, once you have checked out, you will need to cancel your previous order and re-make a new order.

Where can I collect my SIM card(s)?

We offer two collection methods – courier service and self-collection. If you prefer to self-collect your SIMs from our airport or city counters, kindly locate us from the link below.

https://www.travelrecommends.com/my/locateus

How long will the courier service take?

Delivery time will depend on location. It is advisable to order your SIM card(s) in advance as deliveries are expected to take 1-2 days.

What is Fair Usage Policy (FUP)?

The Fair Usage Policy (FUP) is a policy designed to limit the daily usage of heavy bandwidth users, e.g. individuals who use file-sharing software or torrent applications on their devices. Local Internet Service Providers (ISP) set a cap for data usage that reduces the data speed of users who cross the threshold, allowing for fair connection speed for other users on the same network.

How does the Fair Usage Policy (FUP) affect my usage?

Once you have exceeded the data cap, your connectivity speed will be automatically reduced. This is only temporary as the cap will reset the next day (depending on ISP policy).

What is the data limit and how much is the speed reduction?

Both the FUP limit and speed reduction are fixed by the country’s local Internet Service Provider. Certain SIM cards may be subjected to smaller threshold as compared to others, depending on the guidelines set by the country’s local ISP.