*Device model and complimentary items shown are for illustration purposes only and are subject to availability.
1. Fair Usage Policy (FUP): Fair Usage Policy is a set of guidelines imposed by the country's local internet service provider to manage inappropriate data use and to prevent user from abusing the data usage. This policy makes sure that the service can be used fairly by everyone in the particular country. The user may experience slow data speeds if the data usage exceeds the assigned limit but will never be cut off from the internet. There will be no extra charges incurred on the rental rates.
CANCELLATION & MODIFICATIONS
If you wish to cancel the booking you will be charged as below:
NOTIFICATION IN MORE THAN 5 WORKING DAYS
There is 10% handling fee if the cancellation is notified to us more than five (5) working days before the indicated departure date. The amount will be refunded to you within seven (7) to fourteen (14) working days.
NOTIFICATION IN LESS THAN 5 WORKING DAYS
You will be penalised PHP 700 (or USD 15) if the cancellation is done within or less than five (5) working days before the indicated departure date. The remaining amount will be refunded to you within seven (7) to fourteen (14) working days.
NOTIFICATION ON/ AFTER INDICATED DEPARTURE DATE
You will be penalised PHP 1,000 (or USD 20) if the cancellation is done on/ after the indicated departure date. For customer who selected self-collection method, failure to self-collect router set on the indicated departure date will also be treated similarly. The remaining amount will be refunded to you within seven (7) to fourteen (14) working days.
*Drop us an email at email@example.com and let us know the changes. We will advise you accordingly.
COLLECTION & RETURN
1. Courier Delivery Method: We practise two (2) best-attempt policy, and will impose a single-way delivery charge for every subsequent return delivery attempt thereafter.
2. Self-Collection Method: You will be penalised PHP 1,000 (or USD 20) if you failed to self-collect the router set latest on the departure date. The remaining amount will be refunded to you within ten (10) working days.
3. Late Return Fee: We reserve the right to charge a late return fee of PHP 50 per day for every additional day incurred after two (2) working days of your indicated return date. Kindly notify us before the end of this return period if you have difficulty to return the device kit within the period for case-by-case consideration.
DAMAGE OR ACCIDENTAL LOSS
Please report to the police in the country where you lose it and send us the report filed (as a proof of loss) when you are back in the Philippines.
Penalty charges for any loss and damage are:
|Loss and Damage of:||Charges:|
|WiFi router and Data card||PHP 8,500.00|
|Carrying Case||PHP 650.00|
|Converting Plug||PHP 650.00|
|Portable Charger||PHP 650.00|
|User Guide||PHP 150.00|
*Must be accompanied with police report as proof of loss. If you do lose the Travel Pocket Wi-Fi, please make a police report in the country where you lost it and present the report to us as proof of loss when you are back in Japan.
*If you have purchased the insurance for TravelWiFi kit, you need not pay the penalty charge of cancellations, loss or damages to accessories and *TravelWifi device.
HANDLING FEES TO CANCEL OTHER PRODUCTS
a) 20% handling fee for sim card booking
b) 10% handling fee for Japan Rail Pass booking, applicable to unredeemed exchange order (EO) only
c) Strictly no cancellation for Attraction booking
*Request for cancellation of above other products is subject to Travel Recommends's approval.
*Hereby, approval process may take up to a maximum of three (3) months due to verification and confirmation process.
OTHER IMPORTANT NOTES
1. TravelWiFi Coverage: Please be informed that the TravelWiFi might not be able to connect to the internet at locations with poor reception such as mountainous areas, underground, coastal areas, rural places and old buildings, etc.
2. Incorrect Bank Account Information: We reserve the right to forfeit deposit and/or any additional refundable amount after unsuccessful refund attempts, with two (2) forfeiture notice sent via email. Forfeiture is enforceable after one hundred and twenty (120) days, calculate from the date of the end of rental period.
3. Troubleshoot for TravelWiFi: Try to restart the travel pocket WiFi by turning it off and on again, or reset it by pressing the “reset” button at the right corner of the travel pocket WiFi. If the problem persists, please take a photo of the screen of the router and email to firstname.lastname@example.org to inform us the issue.
You can immediately turn on your Flytpack right after landing to update your friends and loved ones that you have landed safely. With Flytpack‘s service, I don’t have to worry about airport wifi connection anymore.
Flypack is ideal when you travel with a group since 1 Flytpack unit can provide wifi for up to 5 users. Sharing your Flytpack with friends will save you a lot of money as well.
Flytpack is so convenient that I don’t even need to go to a physical store just to apply and get my unit. All I have to do is visit their website, book and pay for my rental, then wait for my unit to be delivered in my house before my trip. I recommend you book ahead to avoid any delivery hassles.
I had a hassle-free trip from the booking, usage and after sales. Will definitely use this again.
What I loved most was I could even go live on FB while I was exporing. Thank you for the amazing service Flytpack! I simply
I purchased our Japan rail pass from Flytpack and they were amazing throughout the process. Very responsive to messages and questions, excellent pricing and when we went to collect, really friendly staff.
Thank you Flytpack because you just saved my life and I was able to go the attraction site. Imagine if I wasn’t connected? It was like I was in the middle of nowhere.
Flytpack was a great convenience. They were very accommodating and helpful. Will definitely use their services again for our next trip.
Flytpack was a great product. The internet it provided was consistently fast and reliable. The delivery/pickup by courier was convenient. Lastly, it was cost-effective, granted there were two of us sharing the router. I’d definitely consider renting one again in the future.
Went to Taiwan & Japan the connection were smooth and fast! Highly recommend!
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