FAQ

How do I reserve a TravelWiFi! router?

You may make your reservation on our website https://www.travelrecommends.com with the following steps:



1. Fill in the reservation form with your travel details and personal particulars.

2. Make payment.

3. An order confirmation email with your booking details will be sent to your email address.



Note: We do not have hidden costs. Do take note that a processing fee per booking might be imposed and is non-refundable. Last minute booking via our call centre and walk-ins at our counters might incur a processing fee.

How do I collect and return the TravelWiFi! router?

While making your reservation online, you are able to choose:
 

 

  • Self-collect or self return. Go to Locate Us https://www.travelrecommends.com/id/locateus page for our self-collection and self-return location addresses.
  • Courier Delivery Nationwide: Your TravelWifi! router will reach you at least one working day before your indicated departure date.



For example, if the indicated departure date is 2nd of September, the device will reach your indicated mailing address latest by 1st of September. For returns, our courier delivery partner will contact you directly to arrange a pick-up of the device from you.

Can I make last minute bookings?

For last minute bookings, please contact us as below to check availability:


(1) Email: hello@wi2fly.com

(2) Telephone:


Hotline (9am to 6pm): +621 3000-6744/ 6745
General Enquiries & Reservation via WhatsApp (9am to 6pm): +62 815-8623-0855


Kindly note that last minute bookings might incur a processing fee per order.

I am travelling to more than one country. Can the TravelWiFi! support multiple countries?

Yes. The following packages support coverage in multiple countries:
 

  • North Asia: China, Hong Kong, Taiwan, Japan, Korea, Macao
  • Hong Kong & Macao
  • Japan & South Korea
  • South East Asia: Cambodia, Thailand, Vietnam, Indonesia, Malaysia, Singapore, Philippines
  • Greater China: China, Hong Kong, Taiwan, Macao
  • Asia Package: China, Hong Kong, Taiwan, Japan, Korea, Macao, Cambodia, Thailand, Vietnam, Indonesia, Malaysia, Singapore, Philippines
  • Australia & New Zealand
  • Europe: Albania, Austria, Belarus, Belgium, Bosnia And Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Gibraltar, Greece, Holland, Hungary, Iceland, Ireland, Italy & the Vatican, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Norway, Poland, Portugal, Republic of Montenegro, Romania, Russia, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine, United Kingdom
  • North America
  • South America / Latin America
  • Africa
  • Middle East
  • Worldwide Package
     


Note: If you choose only a single country, the TravelWifi! router will only support connectivity in that specific country. For instance, the TravelWiFi router rented for Singapore is not usable in Hong Kong.

Is it possible to rent a TravelWiFi! for the countries that are not listed on the website?

Only countries listed on the website are available for TravelWifi!router rental. Travel Recommends is working to expand our TravelWiFi! coverage in more countries to serve you better.

Please contact and check with us.

How is the rental fee calculated for the TravelWifi! router?

The fee is based on the number of days travelled. You pay for the rental of the router instead of data consumption.

For instance, if your travel dates are from 1st of Jan to 7th of Jan, you are charged with 7 days of rental.

A processing fee might be collected per booking as well.

Is there any deposit required?

Yes, a deposit of Rp 500.000 will be collected upon payment and refunded 7 working days after the TravelWifi! router is successfully returned.

How do I start using the TravelWiFi! router when I am abroad?

It’s very simple! Kindly see the following instructions:

1. Turn off mobile data on your smart devices to avoid costly roaming charges.
2. Turn off automatic notification updates to prevent excessive data consumption.
3. Enable the WiFi function on your smart device.
4. Switch on the TravelWifi Router.
5. Search for the TravelWifi Router SSID and select the network name on your smart device.
6. Enter the password indicated on the TravelWiFi! router into your smart device.
7. Get connected onto the internet!

*Note: Smart device refers to mobile phones, tablets, laptops, etc.

Is there a user guide on how to use the TravelWiFi! router?

Yes. A user manual is enclosed in every TravelWifi! Router pack to guide you. Alternatively, you may download our electronic user guide manual here: xxxxxxxxx

What is the battery life of a fully charged-up TravelWiFi! router?

The average lifespan of a fully-charged up TravelWiFi! router ranges between 6 to 12 hours. This is an estimation as the battery life depends on the number of smart devices connected to the router, data consumption and the condition of the mobile signal.

What is the router's network range?

The network range is approximately 10 metres in radius without any obstacles.

Can a non-4G mobile device be used on the 4G router?

Yes. As long as the devices are Wi-Fi enabled, it can be connected to the TravelWiFi! router.

4G refers to the connection speed that is being transmitted when the user is accessing the internet. Speed and connectivity varies across different device models and telecommunication network of the country you are travelling to.

If there are issues with the TravelWiFi! router, can I troubleshoot it?

Methods to troubleshoot:
 

 

  • Try to restart the TravelWiFi! router or reset it by long pressing the “reset” button at the corner of the router.
  • Alternatively, try to re-insert the SIM card and restart the TravelWiFi Router again.
  • If the problem persists, please take a photo of the router and countact our Whatsapp technical helpline at +62 815-8623-0854 (9am to 6pm) indicating the issue.
Are there any penalty charges?

Late Return Penalty:
A late fee of per rental day will be imposed from the second day of the end of the indicated return date of the rental period for all Asia countries.

A late fee of per rental day will be imposed from the second day, after the end of the indicated return date of the rental period for all non-Asia countries.

For example, your indicated return date is 5th of Nov. If you return it on the 6th of Nov, you will not be charged a late penalty fee. You will only be charged from the 7th of Nov onwards.

 


Cancellation:
Any cancellation of TravelWiFi booking within 7 days before departure will incur a cancellation fee of Rp 200.000 per device.


Accidental Loss:
The charges for loss or damage are as follows:

 

  • WiFi Router and SIM card: Rp2.000.000
  • Carrying case: Rp150.000
  • Converting plug: Rp150.000
  • Other Accessories: Rp100.000

 


Note: If you have purchased the add-on insurance , you need not pay the penalty charge of cancellations, loss or damages to accessories and *TravelWiFi! router.

*Must be accompanied with police report as proof of loss.


If you do lose the TravelWiFi! router, please make a police report in the country where you lost it and present the report to us as proof of loss when you are back in .

What if the product or network has issues and I am unable to use it?

In the event where there are technical issues with the TravelWifi! router or is unusable, kindly contact us so we may check on the device condition and data usage. On a case-by-case basis after a data usage review, we will offer a service-guarantee compensation to our valued customer, or refund the Wifi rental cost based on the number of days it was unusable.